Customer service

they call it ‘person-centered care’
it’s supposed to be all about the patient
but it’s not.

it’s about the professional, their attitudes, biases.

there are exceptions to the rule of course,
but in the main,
what is it really but bad customer service
by another name?

we are consumers, though we do not pay.
but is that any reason to take our rights away?
our voice?
our choice?

they talk about ‘parity of esteem’
with physical illness
but where is the funding?

and it’s us who pay the price,
they don’t think twice.

so, under-resourced, the system
already overstretched
struggles to meet the needs
of those who need it most
while people get lost
in paperwork.

the call it ‘person-centred care’
but in reality
is it really there?


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